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Overall Rating

4.5
3 Reviews
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About Yelp

Yelp.com is a platform that provides user reviews and recommendations for a wide range of businesses including restaurants, shops, bars, beauty salons, and home services. Users can rate businesses on a five-star scale and write detailed reviews. Yelp also offers tools for businesses to build their online presence and connect with customers, such as advertising services and Yelp for Business, which includes features like Yelp Guest Manager for restaurants. The platform is designed to help consumers discover local businesses and services, and for businesses to engage with their community and manage their reputation.

Yelp Pros & Cons

Pros of Yelp:

  • High Exposure: Yelp appears at the top of Google search results for local business categories, increasing visibility and potential traffic.
  • Local Focus: Yelp is highly effective for local businesses, with over 96% of its revenue coming from local companies paying for ads.
  • User Trust: Yelp has built public trust over its 20-year history, with 150 million monthly views and 91% of users trusting online reviews as much as personal recommendations.
  • Mobile Engagement: Yelp has a strong mobile presence, with 40% of its traffic coming from the mobile app, and users posting over 177 million reviews in 2018.
  • Easy to Use: Yelp is user-friendly, allowing customers to view business reviews without needing a username.

Cons of Yelp:

  • Limited Targeting Options: Yelp's targeting options are not as sophisticated as those of Google Ads or Facebook Ads, making it harder to reach ideal customers.
  • Mixed Ad Performance: Ad performance on Yelp can be inconsistent, with some businesses seeing significant increases in traffic and sales while others do not.
  • Competition: Yelp ads often appear alongside competitors' listings, potentially leading to lost customers.
  • Negative Reviews: Businesses with negative reviews may struggle to benefit from advertising, as potential customers may be deterred by these reviews.
  • Lack of Ad Transparency: The ad platform lacks transparency into what keywords or topics are producing sales and conversions, making it difficult to optimize ad spend.
  • Expensive Enhanced Listings: Upgrading your page to include features like photo slideshows and logo population can be costly and not always worth the effort.
  • Customer Service Issues: Some users have reported difficulties with customer service, including issues with refunds and support.

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Yelp Customer Reviews (3)

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Ethan Gould
Ethan Gould
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Feb 12, 2023
Lydia Hyde
Lydia Hyde
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Feb 10, 2023
Shukurbi Musliyevich
Shukurbi Musliyevich
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Feb 6, 2023

Yelp Customer’s Q&A

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Yelp Features and Benefits

Key Features and Benefits of Yelp.com:

1. Custom Search Filters

  • Benefit: Allows users to easily find businesses that specialize in specific services or areas of expertise, such as fast response times or virtual consultations.

2. Themed Ads

  • Benefit: Highlights qualities that make businesses effective service providers, helping them stand out in search results.

3. Project Cost Guides

  • Benefit: Provides information and helpful tips that aid customer decision-making, enhancing transparency and trust in service businesses.

4. New Review Flow

  • Benefit: Offers a tailored approach to the review process, allowing reviewers to provide more specific information and helping businesses get the best Yelp reviews by reducing friction in the review process.

5. Business Highlights

  • Benefit: Allows businesses to showcase unique traits and features, such as high-quality photos and special services, to attract more customers.

6. Guest Manager and POS Features

  • Benefit: Helps businesses manage different delivery methods, communicate directly with consumers, and integrate with digital ordering and delivery services like Olo.

7. Mobile App Integration

  • Benefit: Provides a seamless, on-the-go experience with GPS-enabled features, allowing users to find businesses near their location and filter searches by category, distance, and ratings.

8. Enhanced User Experience

  • Benefit: Offers real-time notifications, intuitive interface, and comprehensive features that make it easy for users to find and engage with local businesses.

9. Reputation Management

  • Benefit: Yelp’s algorithm prioritizes reviews based on factors like recency and user activity, ensuring that the most relevant and trustworthy reviews are displayed at the top.

10. Community Engagement

  • Benefit: Yelp thrives on its active community, with user-generated content like reviews, photos, and tips creating a transparent and dynamic platform where users share authentic experiences.

These features collectively enhance the platform's functionality, making it a valuable tool for both consumers and businesses to manage and improve their online presence.

Yelp Pricing

Yelp.com Pricing:

  1. Free Business Listing:

    • There is no charge for listing your business on Yelp. You can create a free Yelp Business Page to display your business name, address, contact information, and other critical details.
  2. Upgrade Package:

    • The Upgrade Package, which includes features like a slideshow and call to action, costs $6 per day on average. It offers a 14-day free trial, after which you will be billed monthly.
  3. Yelp Ads:

    • Yelp Ads start at $5 per day, with the option to adjust your budget as needed. You can also get $300 in free credit when you start Yelp Ads.
  4. Yelp for Restaurants Pricing:

    • Yelp for Restaurants offers six pricing editions, ranging from $99 to $299 per month. A free trial is also available.

Yelp FAQs

FAQ

Yelp Alternatives

Here are the top 10 alternatives to Yelp.com:

  1. Google Search: A leading search engine with a 92% share of the global search engine market. It offers reviews and additional business info such as contacts, photos, and more.
  2. Bing: Another search engine that provides business listings and reviews.
  3. Facebook Recommendations: A feature on Facebook where users can recommend businesses and services to their friends.
  4. Zagat: A review website that focuses on restaurants and nightlife.
  5. TripAdvisor: A travel website that provides reviews of travel-related content and interactive travel forums.
  6. Angi (Formerly Known as Angie’s List): A home services website where users can read and publish crowd-sourced reviews of local businesses and contractors.
  7. Nextdoor: A social networking service for neighborhoods. Users can recommend local businesses and services to their neighbors.
  8. Yellow Pages: A directory of businesses where users can read and write reviews.
  9. HomeAdvisor: A digital marketplace that connects homeowners with prescreened, local service professionals to carry out home improvement, maintenance and remodeling projects.
  10. Groupon: A global e-commerce marketplace connecting subscribers with local merchants by offering activities, travel, goods and services.

These platforms offer similar services to Yelp, including business listings, user reviews, and ratings. They enable users to discover and review local businesses, including restaurants, bars, hotels, salons, and much more. Each platform has its unique features and advantages, so it's worth exploring each one to see which best fits your needs.

FAQ

How To Open A Yelp Account?

To open an account on Yelp.com, follow these steps:

  1. Visit the Yelp website.
  2. Click on the Sign Up button.
  3. Enter your name, email address, password, and zip code in the respective fields.
  4. Click on Sign Up to create your account.

After signing up, you can further customize your profile by adding a profile photo, finding friends, and more. Enjoy exploring Yelp!

FAQ

About Yelp.com Prices and Cost?

Yelp.com offers a platform where users can find cost estimates for a variety of services, from auto repair to HVAC. These estimates are aggregated from quotes provided by businesses and interactions from millions of consumers. For businesses, Yelp provides advertising options with costs varying based on cost-per-click (CPC), which can range from as low as $0.30 to over $50 per click depending on the niche. An average monthly advertising cost on Yelp, utilizing its full features, is approximately $899. Additionally, Yelp's stock price fluctuates in the market, with a recorded range between $26.53 and $48.99..

FAQ

About Yelp.com Popular Products and Services?

Yelp.com is renowned for its user-generated reviews and ratings of local businesses, particularly in categories such as restaurants, shopping, nightlife, active life, beauty & spas, and automotive. The platform also offers reservation services, Yelp Deals for discounts, and the Elite Squad program which recognizes active community contributors. Additionally, Yelp has introduced AI-powered business summaries to enhance discovery and Request a Quote features to connect consumers with service professionals efficiently.

FAQ

How does Yelp verify the authenticity of user reviews?

Yelp employs various algorithms to scrutinize reviews, focusing on factors such as the relevance of the review, the history of the user's reviews, and the trustworthiness of the user's contributions. These algorithms help in distinguishing legitimate feedback from false reviews. Reviews that appear untrustworthy, fake, or excessively ranting are filtered out. Approximately 75% of reviews are deemed as "recommended" and are considered high quality, reflecting genuine experiences from real people. Reviews marked as "Not Recommended" still appear on the listing but do not affect the business's overall rating. These measures ensure that the reviews presented are reliable and useful for users seeking honest feedback about businesses.

FAQ

What other features or tools does Yelp offer for businesses?

Yelp offers a suite of features and tools for businesses to enhance their online presence and connect with customers. Businesses can manage their business page for free, which includes updating information like hours and phone number, adding photos, and responding to reviews. The platform also provides Yelp Ads, which allows businesses to appear prominently in search results and on competitors' pages, targeting customers by location and keyword. Additionally, Yelp has introduced AI-powered business summaries and a revamped visual experience across the home feed and search, making it easier for users to discover and connect with local businesses. Other tools include the ability to offer Yelp Deals and Gift Certificates to monetize the account, as well as features that allow customers to get quotes, make appointments, or ask questions directly from the business page. These tools are designed to help businesses stand out to the community, engage with customers, and track the performance of their Yelp page..

FAQ

Is there a mobile app for using Yelp on-the-go?

Yes, there is a mobile app for Yelp available on both Android and iOS platforms. The app allows users to search for local businesses, read and post reviews, make reservations, order food for delivery or pickup, and access a variety of other features such as finding deals and booking appointments for services. It's designed to be a comprehensive tool for discovering and interacting with local businesses while on-the-go.

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